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Verizon speed upgrade? Not.

So I can't seem to get the new double speed upgrade that Verizon has promised me on my DSL to actually be an upgrade. I'm supposed to have a 1.5 speed but still only getting 500ish. Steve's having Comcast issues and Verizon can't seem to help me. Updates soon but so far, my Comcast cable connection is still 2-3 times as fast as Verizon's fastest DSL.